Xelwel Innovation Pvt. Ltd Minbhawan, Kathmandu
About Xelwel Innovation Pvt. Ltd

Xelwel innovation is a promising company which provides efficient and quality IT services.

Contact Xelwel Innovation Pvt. Ltd
Job Details - Technical Support
Job Location:
No. of Vacancies:


Apply Before:

2019-Aug-03 Closed

Offered Salary:


Education Required:
  • BIM / BCA
Job Description
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Perform duties as per TSC requirements.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target.
Job Specification
  • Intermediate completed and above in any discipline.
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
Applications Viewed:5050
Company Overview
Employer Type Direct
Ownership Private
Industry IT & Telecommunication
Employees 11-50 Employee
Dental Plan No
Medical Plan No
Retirement Plan No
Available Jobs