Vianet Communication Itahari
Current Openings
Technical Support
We are Hiring Technical support.
Job Details - Technical Support
Job Description
  • Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure
Education Required
  • Bachelor’s in engineering/Computer Science/Applications
Job Specification


  • Bachelor’s in engineering/Computer Science/Applications
  • Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
  • Well versed with popular WiFi router configurations and troubleshooting
  • Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
  • Well versed with configuration and troubleshooting of IPTV
  • Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
  • Good troubleshooting, analytical, communication, writing and documentation skills.
  • Mandatory two wheeler with license
Applications Viewed:4380
Job Summary
No. of Vacancy 2
Job Type Full Time
Career Level Mid Level
Experience ---
Industry Computers/Technology
Location Itahari
Offered Salary Negotiable
Gender Both
Driving License Not Required
Recruiter Details
Vianet is a full service telecommunications company that has been offering data, voice and most recently, television services