- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Bachelor's Degree
- At least 2 Years’ experience in leading and managing a Call Center Sales Team in Business to Consumer Environment
- Proven self-call center sales experience
- This position requires to work in crowded and noisy environment
Applying procedure:
- 1. For already registered user: Login to sabaikojobs.com with your user name and password.
- 2. For new users: Create a New Account.
- 3. Edit your profile (sections: Personal, Education, Other Information etc.).
- 4. Click the 'Apply Online' button on the page.
- 5. Check 'Jobs I've applied to' in the control panel of your profile to confirm your application status. If you have successfully applied, the job position and the organization name will be displayed in the list with the status of application sent.
Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.
All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.
Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.
| No. of Vacancy | 1 |
|---|---|
| Job Type | Full Time |
| Career Level | Senior Level |
| Experience | 2-4 Year |
| Industry | Internet Service Providing |
| Location | Kathmandu |
| Offered Salary | Negotiable |
| Gender | Male |
| Driving License | Not Required |
| Apply Before(Deadline) |
2019-Mar-04 Closed |
Vianet Communications is one of the leading providers of high speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.
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