Chaudhary Group Satungal, Kathmandu
Current Openings
Service Head
We are hiring Service Head.
Job Details - Service Head
Job Description
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Education Required
  • MBS/MBA
Job Specification
  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
Apply Instruction
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Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

Job Summary
No. of Vacancy 1
Job Type Full Time
Career Level Senior Level
Experience 3-4 Year
Industry Sales/Marketing
Location Kathmandu
Offered Salary Negotiable
Gender Both
Driving License Not Required
Apply Before(Deadline) 2019-Nov-29
Closed
Recruiter Details

CG Electronics, a division of Chaudhary Group, has been the market leader in the country for the last 30 years in the electronics segment. The company has given special focus on after sales service with robust service network all over Nepal and special initiatives like Toll Free No. and 211 SVC concepts. CG Electronics has the reputation of offering quality products which would directly help in changing lives of people.