Cotiviti Nepal Hattisar, Kathmandu
Current Openings
Specialist, Service Desk
To assist and support incoming queries and issues related to computer systems, software, and hardware.
Job Details - Specialist, Service Desk
Job Description
  • Business service issues via phone, email and chat
  • Provide timely resolution for incidents or escalation on behalf of customer to appropriate personnel, and provides incident status updates to management and end-users
  • Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
  • Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues
  • Monitor, troubleshoot and resolve tickets in assigned queues
  • Create accurate ticket documentation for all user interactionsAvailable for escalation of routine support tasks 
  • Deploy software and hardware
  • Create and update knowledgebase articles to ensure quality documentation exists for the support process. Mentoring and supporting other team members
  • Coordinate with other staff for the purpose of completing incidents and requests efficiently. Work independently to resolve customer issues with little or no supervision
  • Perform other job-related duties as assigned
Education Required
  • Bachelors Degree
Job Specification
  • Bachelors degree with focus in Information Technology 
  • 3+ years of required experience in handling, organizing, tracking, and reporting on user support incidents and requests in addition to being able to manage high – stress support situations.
  • Possession of organization skills, good verbal and written communication skills, and a commitment to customer service are vital to this role 
  • Ability to document processes and procedures for a variety of audiences 
  • 2+ years of experience in working within an ITSM environment 
  • In-depth knowledge of desktop operating systems such as Windows 7 & Linux (Mac OS X a plus)
  • Detailed knowledge of desktop and laptop hardware components
  • Detailed knowledge of standard desktop software including Microsoft Office & Lync products
  • Working knowledge of Remote Working / Mobile Computing
  • Working knowledge of Networking (WAN & LAN) topology and protocols
  • Working knowledge of Windows Active Directory
  • Knowledge of server hardware maintenance
  • Scripting knowledge and experience would be an advantage
  • Preferable Areas of Expertise include: Active Directory, Exchange, Terminal Server Environment, Call
  • Manager User Administration, Mobile Device Management, Working knowledge in Service-Now (ITSM tool), VPN, RSA, SCCM, Citrix Xen Desktop, Smartphones and tablet


Following Certifications are desirable or good to have:

  • ITIL V3 Foundations
  • A+
  • MCSE
Applications Viewed:545

Applying procedure:

  • 1. For already registered user: Login to with your user name and password.
  • 2. For new users: Create a New Account.
  • 3. Edit your profile (sections: Personal, Education, Other Information etc.).
  • 4. Click the 'Apply Online' button on the page.
  • 5. Check 'Jobs I've applied to' in the control panel of your profile to confirm your application status. If you have successfully applied, the job position and the organization name will be displayed in the list with the status of application sent.

Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

Job Summary
No. of Vacancy 1
Job Type Full Time
Career Level Mid Level
Experience 3 Year
Industry IT & Telecommunication
Location Kathmandu
Offered Salary Negotiable
Gender Both
Driving License Required
Apply Before(Deadline) 2019-Jun-20
Recruiter Details

Established in 2004, Cotiviti Nepal Pvt. Ltd. (Formerly known as Verscend Technologies Pvt. Ltd.)  is one of the leading healthcare informatics companies in the Industry. Situated in the heart of the historical Kathmandu city, Cotiviti Nepal Pvt. Ltd. is considered as one of the most reputed IT companies in Nepal.