Xelwel Innovation Pvt. Ltd Minbhawan, Kathmandu
Current Openings
Technical Support
To provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions
Job Details - Technical Support
Job Description
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Perform duties as per TSC requirements.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target.
Education Required
  • BIM / BCA
Job Specification
  • Intermediate completed and above in any discipline.
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
Applications Viewed:5045

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Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

Job Summary
No. of Vacancy 5
Job Type Full Time
Career Level Entry Level
Experience ---
Industry IT & Telecommunication
Location Kathmandu
Offered Salary Negotiable
Gender Both
Driving License Not Required
Apply Before(Deadline) 2019-Aug-03
Recruiter Details

Xelwel innovation is a promising company which provides efficient and quality IT services.