Current Openings
Technical Support
We are Hiring Technical support.
Job Details - Technical Support
Job Description
  • Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure
Education Required
  • Bachelor’s in engineering/Computer Science/Applications
Job Specification

 

  • Bachelor’s in engineering/Computer Science/Applications
  • Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
  • Well versed with popular WiFi router configurations and troubleshooting
  • Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
  • Well versed with configuration and troubleshooting of IPTV
  • Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
  • Good troubleshooting, analytical, communication, writing and documentation skills.
  • Mandatory two wheeler with license
Applications Viewed:140

Applying procedure:

  • 1. For already registered user: Login to sabaikojobs.com with your user name and password.
  • 2. For new users: Create a New Account.
  • 3. Edit your profile (sections: Personal, Education, Other Information etc.).
  • 4. Click the 'Apply Online' button on the page.
  • 5. Check 'Jobs I've applied to' in the control panel of your profile to confirm your application status. If you have successfully applied, the job position and the organization name will be displayed in the list with the status of application sent.


Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

Job Summary
No. of Vacancy 2
Job Type Full Time
Career Level Mid Level
Experience ---
Industry Computers/Technology
Location

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Itahari
Offered Salary Negotiable
Gender Both
Driving License

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Required
Apply Before(Deadline) 2019-Sep-29
Closed
Recruiter Details

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