Daraz Kaymu Pvt. Ltd. Naxal, Kathmandu
Current Openings
Training and Development Manager
We are looking for a Training and Development (T&D) Manager to help our employees advance their skills and knowledge.
Job Details - Training and Development Manager
Job Description

Training Leadership (20%)

  • Responsible for designing and delivering oral presentations and training courses, writing clear learning objectives, training manuals, work instructions, standard operating procedures (SOPs) and conducting post-learning assessments to evaluate the effectiveness of training programs and progress of the trainee as she/he progresses into the 30/60/90 days of onboarding
  • Provide guidance to achieve internal and external training resources
  • Lead training initiatives which includes preparing training plans, needs assessments, design and execution of learning solutions in areas such as new hire orientation/onboarding, new system platforms, organizational effectiveness, leadership, and process improvement

Facilitate & Deliver Training (60%)

  • Facilitate learning and development tools and resources such as basic and subject matter job skills training, new system platform training and standard operating procedures (SOPs)
  • Documents processes and creates work instructions and training material for all support positions
  • Using internal and external resources, responsible for the development of training programs, coursework and organizational interventions designed to meet training and organizational development objectives
  • Facilitate workshops and resulting action plans with cross-functional groups regarding process improvement topics such as materials flow, goal setting, innovation, brainstorming, etc
  • Work with leaders to deliver programs that drive desired behaviors and results through site organization
  • Develop and use in-house subject-matter-experts, where appropriate, through train-the-trainer sessions and other developmental programs. Facilitate and conduct train-the-trainer workshops
  • Responsible for the day-to-day administration of training resources and suppliers, material preparation, computerized training, program and participant tracking, and the training/education budget
  • Plan and coordinate training logistics, including the scheduling of training classes, in an efficient and cost-effective manner that minimizes the impact on operations
  • Carry out other projects and duties as requested by leadership

Measure & Plan (20%)Develop and maintain training metrics and resources

  • Responsible for performing job analysis and task analysis, pre- and post- performance evaluations, and course validation to ensure production / maintenance training is positively influencing performance
  • Partners with Customer Support and cross-functional teams to design, develop, test and implement system modifications to improve operational efficiency
Education Required
  • Bachelor’s degree in Business Management, Training, Organizational Development or related field
Job Specification
  • Minimum of 3 years of experience in developing and leading organizational development and/or organizational effectiveness initiatives
  • 2+ years of experience in a customer support and/or call center environment
  • 2+ years of training leadership over a team driving strategic training programs
  • Previous experience designing, developing and delivering impactful business solutions and programs, preferably in customer support and/or call center environments
  • Ability to understand customer support/call center processes and to translate these into work instructions and training material.
  • Proven facilitation skills to lead workshops and action-planning processes
  • Project management experience
  • Proven experience in implementing an Agile/Lean culture a plus
  • Change agent skills required
  • Work schedule flexibility 
  • Strong written and oral communication/presentation, interpersonal, and organizational skills
  • Ability to consistently meet expectations in an ever-changing environment
  • Highly motivated and enthusiastic
  • Strong problem-solving skills
  • Candidates must understand how to define the problem and generate alternatives and implement solutions
  • Leadership Skills: Ability to motivate and coordinate employees
  • Skilled in Microsoft Office applications (PowerPoint, Word, Excel, Outlook)
  • Ability to write reports, business correspondence, and procedure manuals.
  • Strong business acume
  • Must be able to lead, work and thrive in a quick moving cross functional team environment
  • Must be able to perform without specific daily direction
  • Multiple languages a plus
  • Ability to create and modify training content
  • Maintains a diligent attention to detail and high quality bar
  • A willingness to dive deep and become a product expert
Apply Instruction

What we offer?

International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce and online marketing
Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
Benefit package: Provident Fund, Gratuity, Fuel Expenses, Employee Discount, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-
Applying Procedure
Please click on the following link and apply for the position:   https://careers.daraz.com/jobs/index.html?country=np
If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself

Applications Viewed:505

Applying procedure:

  • 1. For already registered user: Login to sabaikojobs.com with your user name and password.
  • 2. For new users: Create a New Account.
  • 3. Edit your profile (sections: Personal, Education, Other Information etc.).
  • 4. Click the 'Apply Online' button on the page.
  • 5. Check 'Jobs I've applied to' in the control panel of your profile to confirm your application status. If you have successfully applied, the job position and the organization name will be displayed in the list with the status of application sent.

Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es). The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

Job Summary
No. of Vacancy 1
Job Type Full Time
Career Level Senior Level
Experience ---
Industry Human Resource/Organization Development

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Offered Salary Negotiable
Gender Both
Driving License

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Apply Before(Deadline) 2019-Jun-04
Recruiter Details

Daraz is Asia’s fastest growing online marketplace, offering an unparalleled shopping experience in Pakistan, Bangladesh, Myanmar, Sri Lanka and Nepal. Daraz hosts a wide assortment of consumer electronics, fashion and beauty products, alongside a rapidly growing miscellany of general merchandise. Daraz privileges the personalization and security of the shoppers’ experience above all else. Excellent value-for-money, large assortment of original products, fast delivery and easy returns are Daraz signatures. Daraz offers not just a retail solution of optimal convenience, it is effecting disruptive change in the digitization of the region.